Privacy Policy

Charm City Aviation LLC (“Charm Aviation,” “we,” “us,” or “our”) operates flycharmny.com (the “Site”) and provides helicopter tour and charter services. This Privacy Policy explains how we collect, use, and protect information about you when you visit our Site, book a tour, or communicate with us.

Information We Collect

We collect information you provide directly to us, including:

• Booking information: name, email address, phone number, tour date and time, party size, and payment information processed through our booking partner Xola.
• Communication preferences: SMS consent records when you opt in to receive text messages from us.
• Contact form submissions: information you submit when contacting us with questions or requests.
• Website analytics: non-identifying information about how visitors use our Site, such as pages viewed and approximate location, collected through standard web analytics tools.

How We Use Your Information

We use the information we collect to:

• Process tour and charter bookings and provide the services you have requested.
• Communicate with you about your booking, including weather-related rescheduling, flight status, and post-flight follow-up.
• Send SMS messages to phone numbers that have opted in to receive them.
• Respond to your inquiries and provide customer support.
• Improve our Site and services.
• Comply with legal obligations.

How We Share Your Information

We do not sell your personal information. We share information only with the service providers we use to operate our business:

• Xola (booking processor) handles payment processing and reservation management. See Xola’s privacy policy at xola.com for how they handle your data.
• Twilio (SMS provider) processes SMS messages sent to and from your phone number. Twilio’s privacy practices are described at twilio.com/legal/privacy.
• Google (business profile) operates our reviews and listings.

We may also disclose information when required by law, to protect our rights or the rights of others, or in connection with a business transfer.

SMS Communications

If you opt in to receive SMS messages from Charm Aviation, your phone number and the time and content of your consent are stored as a record of opt-in. You can opt out of SMS communications at any time by replying STOP to any message. After you opt out, you will receive a final confirmation that you have been unsubscribed and no further messages will be sent unless you opt in again. Reply HELP to any message for support information. Message and data rates may apply.

Your Choices

• Access your information: you can request a copy of the personal information we hold about you.
• Correct or delete: you can request that we update or delete your personal information, subject to any legal retention obligations.
• Opt out of SMS: reply STOP to any text message from us.
• Opt out of marketing email: unsubscribe from any marketing email we send (transactional booking emails are excluded).

To exercise any of these rights, contact us at [email protected].

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision.

Contact Us

Questions about this Privacy Policy or how we handle your information:

Charm City Aviation LLC
Email: [email protected]
Website: flycharmny.com